Safety at the Core: Strengthening the Foundation of After-Sales Service

Focusing on Safety to Improve After-Sales Quality

Recently, Zhejiang NPC Machinery Manufacturing Co., Ltd. held a dedicated after-sales issue review meeting with a strong focus on safety. The meeting centered on safety awareness, operational standards, and team development during after-sales maintenance work. By reviewing real service experiences, the company aimed to further strengthen its after-sales service foundation and improve overall service quality. The meeting was attended by General Manager Mr. Ding Zhijun, the head of the after-sales department, and members of the after-sales service team.

Placing Personal and Equipment Safety Above All Else

At the beginning of the meeting, Mr. Ding addressed the current situation of the after-sales department and highlighted the importance of personal safety and equipment safety during service work. He emphasized that after-sales service often takes place at customer sites, where working conditions can be complex and unpredictable. Therefore, safety must always come first, and no efficiency or schedule should ever be achieved at the expense of safety. In response to recently reported issues, he asked the team to identify risks at the source and continuously strengthen safety awareness.

Balancing Flexibility with Clear Safety Standards

When discussing after-sales working methods, Mr. Ding pointed out that while flexibility and fast response are important advantages of after-sales service, they must always be supported by clear safety boundaries and operating standards. He stressed that personnel deployment can remain flexible, but safety execution must follow unified rules. At the same time, improving understanding of machine principles and strengthening maintenance skills are essential steps to reducing incorrect operations and avoiding potential safety risks.

Turning Field Experience into Standardized Practices

Following this, the head of the after-sales department shared insights from daily service work. He noted that the after-sales team gains valuable hands-on experience from frequent field operations, but the key lies in timely summarizing lessons learned and turning problems into standardized procedures. By organizing supplier visits and technical exchanges, the team can gain a more systematic understanding of machine structures and critical safety points, allowing technicians to work with greater clarity and confidence during repairs.

Supporting Team Growth Through Systematic Management

Toward the end of the meeting, Mr. Ding summarized the development path of the after-sales team, especially for new members. He stated that the company will continue to promote a more systematic after-sales service system, integrating safety management into standard workflows. Through training programs, clear regulations, and experience accumulation, NPC aims to build an after-sales team with solid technical skills, strong safety awareness, and disciplined execution to support the company’s long-term development.

Moving Forward With Safety and Service as Core Values

Overall, this meeting helped unify the after-sales team’s understanding of safety issues and clarified the direction for future service improvement. Looking ahead, NPC plans to introduce a Safety Award in the coming year to further encourage safe and standardized service practices. Staying true to the principle of “safety first, service oriented,” NPC will continue to strengthen its after-sales system and provide stable, professional, and reliable support to customers worldwide.